Career opportunities with Fluid Branding

Hello... is it you we're looking for?

Our people vision is to grow a team of exceptional people who deliver outstanding results for customers, the community and themselves and we’re always on the lookout for talented people to join our Fluid Family.

A work culture we’re proud of

The culture here at Fluid is fun. There’s no time to be bored, and we love what we do. For us, Fluid is a place where we have the opportunity to innovate and try new ways of doing things. A place where great ideas have the space and support to come to life. It’s a place where we’re encouraged to believe we can all make a positive difference, however small – whether that’s for our customers, our impact on the world around us or to each other.

We work hard, but we play hard too.

Great people. Great Possibilities. A great place to work.

And we’re well looked after. We offer a cycle to work scheme, free eye tests, childcare vouchers, free pension advice, a discounted shopping scheme - we even offer a team rewards scheme, where you can build points to go towards a huge range of awesome stuff!

Check out our latest vacancies:

Digital Marketing Manager

Based in: St Austell, Cornwall (office/hybrid)

Reports to: Marketing & Sustainability Director

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Knowledge and Specific Job Skills Summary

To thrive in this role, you'll need:

  • Demonstrate experience in a digital marketing or advertising role.
  • Team management and development skills, ability to coach/nurture team.
  • Excellent leadership skills and the ability to work as part of a team.
  • Initiative, resilience and the ability to stay calm under pressure.
  • To take ownership of assigned tasks and deadlines.
  • A breadth of understanding of digital marketing practices.
  • Experience in budget and strategy planning / maintenance.
  • Working experience with website analytics, social media platforms and digital advertising best practices.
  • Knowledge of the latest digital marketing trends and technologies.
  • Detailed knowledge of CRM/data management, HubSpot would be advantageous.
  • eCommerce experience, ideally Magento/Adobe Commerce.
  • Detailed knowledge of website analytics tools/GA4.
  • Working knowledge of HTML, CSS and design packages would be beneficial.

Key Accountabilities and Responsibilities

  • Accountable for all aspects of digital marketing within the business: advertising, inbound and outbound email marketing, and all marketing automation activities, enhancing and maintaining Fluid’s brand’s presence.
  • CRM management, including contact data enrichment and identifying/targeting valuable segments and personas to enhance performance.
  • Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points, to drive client acquisition, growth and retention.
  • Preparing reports and statistics for the senior leadership team (SLT) as well as for the wider business.
  • Ensuring tracking and reporting is set up for the above, as well as continual analysis to enable performance improvements.
  • Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs) including website traffic, audience engagement, bounce rate and return on advertising spend (ROAS).
  • Collaborating with the Brand and Sales teams to improve marketing results.
  • Liaising and collaboration with wider departments within Fluid as a head of department to ensure strategies and goals are aligned across the business and targets are met.
  • Ownership of the website(s) - from user experience analysis and improvements, content management and backend administration to search engine optimisation (SEO), as well as project managing new features.
  • Hiring, coaching and management of team members - including training, development, one to one meetings and appraisals.
  • Using advanced analytics software to identify customer touchpoints and assess end-to-end customer experience across our digital channels.
  • Evaluate emerging and innovative technologies. Provide thought leadership and perspective for adoption where appropriate.
  • Budgetary planning and maintenance, recording and processing invoices, and signing off overheads and expenses.
  • Liaising with various third-party organisations and/or consultants.
  • Overseeing campaign plans to ensure a continual stream of valuable leads for the Sales Team to process.
  • Administration of various business-wide operations systems like, Miro, and HubSpot.

Become a Sales Partner

Want to build your career around one of Europe's leading branded merchandise specialists? We’re looking for passionate and creative individuals to join our Sales Partner Programme. And as a new member of the Fluid Family, we'll provide all the support you'll need to succeed!