Career opportunities with Fluid Branding

Hello... is it you we're looking for?

Our people vision is to grow a team of exceptional people who deliver outstanding results for customers, the community and themselves and we’re always on the lookout for talented people to join our Fluid Family.

A work culture we’re proud of

The culture here at Fluid is fun. There’s no time to be bored, and we love what we do. For us, Fluid is a place where we have the opportunity to innovate and try new ways of doing things. A place where great ideas have the space and support to come to life. It’s a place where we’re encouraged to believe we can all make a positive difference, however small – whether that’s for our customers, our impact on the world around us or to each other.

We work hard, but we play hard too.

Great people. Great Possibilities. A great place to work.

And we’re well looked after. We offer a cycle to work scheme, free eye tests, childcare vouchers, free pension advice, a discounted shopping scheme - we even offer a team rewards scheme, where you can build points to go towards a huge range of awesome stuff!

Check out our latest vacancies:

Credit Controller

Based in: St Austell

Reports to: Finance Manager

The purpose of this position is to maximise the debt recovery in accordance with contractual terms whilst providing a high level of Customer Service to both internal and external clients whilst ensuring the company cashflow.

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Knowledge and Specific Job Skills Summary

Previous experience working within the same role is essential. The ideal candidate will have experience making successful credit decisions and general familiarity with how to record and report financial transactions.

Key Accountabilities and Responsibilities

  • To ensure credit accounts are paid in full and on time
  • Setting up new client accounts and relevant credit limits, following the receipt of a credit application form
  • Completing client account forms to enable them to be set on their systems with the correct information
  • Credit checking existing clients every 6 months and resetting limits if applicable
  • Entering cashbook receipts on to Sage
  • Dealing with Rebate invoices from customers

Person Specification/Core Competencies

  • Previous experience in a similar role

  • Excellent customer service skills

  • Patience and the ability to remain calm in stressful situations

  • Analytical skills and thorough attention to detail

  • The ability to listen and negotiate with customers

  • Excellent verbal communication

  • Persistence and determination

  • Previous experience working with Sage 200 would be advantageous although not essential

  • Ability to work well in a team

SEO & UX Assistant

Based in: St Austell

Reports to: Digital Marketing Manager

Here at Fluid, we’re growing our busy in-house marketing team, and need someone to come on board to help with our website and online presence. Could that be you?

Reporting to the Digital Marketing Manager, you’ll use your skills to make improvements to our website, spec out and manage projects for our development team, and work to improve our UX and SEO. We want to make sure that people have the best experience they can whilst using our websites - and that's where you'll come in.

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Knowledge and Specific Job Skills Summary

It isn't a deal-breaker if you don't (we can provide training to the right candidate), but it would really work in your favour if you already some of the following:

  • some experience working with CMS systems e.g. Magento
  • experience making SEO improvements
  • UX analysis & improvement experience
  • basic HTML & CSS skills
  • experience working with Google Search Console, Analytics, and Optimize
  • reporting with Google Data Studio
  • fabulous copywriting skills

Key Accountabilities and Responsibilities

  • User Experience Optimisation: We like to keep a close eye on how people are using our website, so we can improve as much as possible. You’ll be all over this, ensuring the user journey is optimised to give people the best experience possible.
  • Onsite Search Optimisation: Keeping a close eye on searching habits and making alterations to our onsite search engine to ensure our visitors can find exactly what they’re looking for, with zero fuss. Helping to promote our various campaigns using merchandising tools.
  • Search Engine Optimisation: Using various tools at your disposal, you’ll analyse our sites and report findings, making changes to improve our visibility on search engines like Google.
  • Project Management: Creating specifications for tasks to pass onto our systems and development teams, user acceptance testing of newly developed features and changes, and following developments through to release onto our websites.
  • Working with the wider team: We’re a busy bunch of people who all help each other out as and when required, so getting involved in every aspect of our marketing mix will definitely be on the cards. Amongst other things, this will involve helping out with our marketing automation system, campaign planning, and getting involved in team meetings to come up with creative ideas for upcoming projects.

Person Specification/Core Competencies

The role would most likely suit someone wanting to develop their skills for a career in the digital marketing industry. As well as this, the right candidate will have:

  • the ability to work both independently and as part of a team
  • pixel-perfect attention to detail
  • a great work ethic
  • excellent communication skills
  • the ability to report findings, analyse and make suggestions
  • a desire to learn, improve and progress
  • a great sense of humour
  • the ability to juggle multiple tasks
  • excellent time management skills

Does this sound like you? Drop us your CV and covering letter by clicking 'Apply Now' below!

Content Writer

Based in: St Austell

Reports to: Marketing Manager

Are you a brilliant writer looking for an opportunity to succeed in a fast paced, creative environment? We’re looking for a talented Content Writer to join our busy Marketing team - someone who loves a challenge, is uber creative and able to adapt to numerous writing styles. Sound like you? Read on...

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Knowledge and Specific Job Skills Summary

To thrive in this role, you’ll need:

  • experience writing for a B2B environment.
  • some agency experience along with the ability to deliver varied formats, tones and concepts.
  • to stay updated with the latest trends, content formats and technologies.
  • to confidently suggest where these new formats and trends can be used.
  • to take ownership of content implementation and deadlines on key projects.
  • to deliver end to end involvement - supporting content strategy while executing on the outputs.
  • to show initiative, knowing when to seek input and opinion, break processes and do things differently.

Key Accountabilities and Responsibilities

This is an exciting opportunity for a talented content writer, with the following main roles and responsibilities:

  • Writing original and inventive content for a varied range of marketing assets - including whitepapers, blogs, email campaigns, website pages, campaign landing pages, social media posts and much more.
  • Researching complex topics, identify customers’ needs and translate your research into meaningful content, tailoring your writing style for different audiences and industries.
  • Supporting Merchandise Consultants and the Marketing team in developing content strategies, delivering content to targeted industry sectors and segment groups.
  • Supporting the development of campaign narratives which are aligned to our campaign objectives, ensuring content tells a coherent and consistent story.
    Optimising copy for SEO, keeping abreast of the latest developments and best practices and having an understanding and appreciation of digital user experiences.
  • Arranging translations for our non-English speaking channels and websites

Person Specification/Core Competencies

Who would this role suit? Well, we’re looking for someone who:

  • has excellent communication skills - which should really go without saying to be fair ;-)
  • is super creative and able to come up with varying ideas to suit our campaigns.
  • has excellent organisation and time management skills.
  • is able to work on multiple projects at the same time.
  • can work to tight deadlines and prioritise accordingly.
  • can bring big picture thinking, with an understanding of when to focus on the details.
  • is fueled by constant curiosity.
  • loves words!

Does this sound like you? Drop us your CV and covering letter by clicking 'Apply Now' below!

PHP Developer

Based in: St Austell

Reports to: Development Manager

We are recruiting a PHP Developer to join our in-house development team working on a range of systems, including our bespoke software system. The PHP Developer will report to the Development Manager.

Working alongside our development team, you will be supporting a promotional and merchandise business that is on the grow, further improving the functionality and providing creative solutions for our global team and partners.

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Daily Responsibilities

  • Specification and design of new functionality.
  • Exploring and implementing new technologies.
  • Participating in daily stand-up meetings and peer reviews.
  • Working on support tickets escalated to the Development Team.

Skills Required

  • A strong desire to achieve is extremely important.
  • Strong written and oral communication skills.
  • Ability to work both as part of a team and self-motivated to work alone.
  • Ability to time manage and adhere to deadlines.
  • Ability to problem solve and troubleshoot.
  • Ability to follow a brief.
  • Have meticulous attention to detail.
  • Adapt and work well under pressure.
  • Essential Skills required:
    • PHP 5.x - 7.x Programming Language.
    • HTML / CSS.
    • Experience with Relational Databases (MySQL / SQL Server).
    • CRUD style data-driven applications (Create, Read, Update, Delete).
    • JavaScript / jQuery / AJAX.

Desirable Skills

  • 1-2 years of commercial experience.
  • Experience with PHP MVC Frameworks (CodeIgniter, Zend Framework, Laravel).
  • Front-End / UX (User Experience design).
  • Linux / Server / Hosting / Domain Setup etc.
  • GIT Version Control (Git Flow / Features / Hotfixes) Skills.

Merchandise Consultant

Based in: Various Locations - Bury St Edmunds / Plymouth / Amsterdam / Malta

Reports to: Merchandise Manager

As a Merchandise Consultant, you will be the first point of contact for all incoming enquiries into the business be that online, phone or email. Your primary role is to support new customers throughout their journey with Fluid Branding, ensuring they are given the best possible service from point of enquiry through to delivery of their order.

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Knowledge and Specific Job Skills Summary

Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.

Key Accountabilities and Responsibilities

  • Generate sales from leads fed from various marketing activities such as live chat and incoming sales calls.
  • Liaise with suppliers to source products to meet customer’s requirements
  • Provide quotations and proposals working with our in-house studio team
  • Work closely with our in-house production team to make sure orders are delivered
  • Achieve sales targets as agreed with your Merchandise Manager

Person Specification/Core Competencies

  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • Ability to work effectively as part of a team
  • Able to prioritise and manage several tasks at once
  • Excellent computer skills
  • Prior experience within a sales environment is desirable however not essential
  • A strong desire to achieve is extremely important
  • Confident on the phone speaking with customers and suppliers
  • Driven to achieve various sales KPI’s
  • Trustworthy and appreciates the need for confidentiality
  • Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
  • Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact

Data Privacy Officer

Based in: St Austell

Reports to: Chief Information Officer

Our continued year on year growth means opportunities for everyone. Fluid Branding is currently looking for a full-time Data Privacy Officer to join their forward-thinking team.

Reporting to the Chief Information Officer, you will be responsible for developing, maintaining, and further implementing the Company Privacy & Data Protection Program, in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

The Data Privacy Officer will develop to serve as a subject matter resource on data protection issues, and will provide training to various teams across the organisation as well as defining and updating policies.

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Knowledge and Specific Job Skills Summary

  • Previous privacy experience / knowledge
  • Identify and coordinate actions necessary to ensure that the organisation meets the requirements of GDPR.
  • Carry out the responsibilities of the Data Privacy Officer.
  • Highly organised and detail-oriented.
  • Ensure compliance with data protection requirements.
  • Hold and maintain professional qualities and expert knowledge of data protection law and practices to fulfil the tasks required of the role.
  • Play a key role in fostering a data protection culture within the organisation and helping implement essential elements of the GDPR such as the principles of data processing, data subjects rights, data protection by design and default, records of processing activities, security of processing and notification and communication of data breaches.

Key Accountabilities and Responsibilities

  • Collaborate with the Chief Information Officer (CIO) to develop and maintain a Compliance Plan that facilitates the monitoring of systems and controls to ensure that meets its regulatory responsibilities.
  • Monitor compliance across the organisation paying due regard to the relevant legislation and regulation.
  • Develop and maintain excellent working relationships with business teams, encouraging a positive culture of compliance and ethical behaviour by working with the business to achieve a shared vision and strategy.
  • Undertake security assessments requested by new and existing customers.
  • Maintain Data Protection elements of the Information Security Management System.

Production Coordinator

Based in: Various locations - Bury St Edmunds / St Austell

Reports to: Production Manager

Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout.  Applicants will be required to build and develop good working relationships with their team and customers. 

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Knowledge and Specific Job Skills Summary

  • Thorough understanding of the order process
  • Excellent customer service skills
  • Clear and professional communication ability
  • Excellent attention to detail
  • Knowledge of products and branding methods
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

  • Raise orders and manage the order process with our suppliers.
  • Provide excellent customer service and support for our clients.
  • Ensure order data is kept up to date in a clear and concise manner.
  • Keep our customers informed of the status of an order.
  • Communicate with internal stakeholders on issues.
  • Provide supplier performance feedback.
  • General administration of own work and digital workspace
  • Store order processing and store management alongside the Merchandise Consultant
  • Raise fulfilment orders and manage the process with all parties.
  • Provide tailored customer support based on developmental, strategic, and global client requirements.
  • Handle customer complaints and problem orders in a calm and professional manner
  • Remain vigilant and be proactive in problem solving for our clients.
  • Follow warehouse booking in procedures.
  • Provide cover for your teammates when required.
  • Any additional responsibilities as advised by Production Manager.

Become a Sales Partner

One to build your career around one of Europe's leading branded merchandise specialists? We’re looking for passionate and creative individuals to join our Sales Partner Programme. And as a new member of the Fluid Family, we'll provide all the support you'll need to succeed!