Career opportunities with Fluid Branding

Hello... is it you we're looking for?

Our people vision is to grow a team of exceptional people who deliver outstanding results for customers, the community and themselves and we’re always on the lookout for talented people to join our Fluid Family.

A work culture we’re proud of

The culture here at Fluid is fun. There’s no time to be bored, and we love what we do. For us, Fluid is a place where we have the opportunity to innovate and try new ways of doing things. A place where great ideas have the space and support to come to life. It’s a place where we’re encouraged to believe we can all make a positive difference, however small – whether that’s for our customers, our impact on the world around us or to each other.

We work hard, but we play hard too.

Great people. Great Possibilities. A great place to work.

And we’re well looked after. We offer a cycle to work scheme, free eye tests, childcare vouchers, free pension advice, a discounted shopping scheme - we even offer a team rewards scheme, where you can build points to go towards a huge range of awesome stuff!

Check out our latest vacancies:

Social Media Assistant

Based in: St Austell, Cornwall

Reports to: Digital Marketing Manager

Are you an uber-creative with a passion for social media? Fun-loving and hard working? Then, chances are we’re looking for you.

Being a gifted creative with a keen mind for strategy, you’ll brainstorm campaigns, create engaging posts on a variety of platforms, and analyse reports to increase campaign performance and boost our brand awareness.

Sound like you? We can’t wait to meet you!

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Knowledge and Specific Job Skills Summary

To be successful in your application, you will:

  • Have excellent knowledge and skills on platforms like Instagram, LinkedIn, Facebook, TikTok and Twitter.
  • Be dynamic and outgoing, with top-notch communication skills and the ability to work with a wider team.
  • Have an analytical mind and be able to spot trends, presenting reports on your findings.
  • Be keen to develop your skills and keep abreast of all things new in the world of social media.
  • Have excellent time management skills and be able to handle multiple projects in a busy environment. Be brimming with ideas and eager to showcase your talent.
  • Ideally have a degree (or similar) in communication, marketing or social media with some experience in a similar role.

Key Accountabilities and Responsibilities

And here’s what you’ll be getting up to:

  • Actively taking part in planning meetings, working with the Marketing Team to develop ideas and progress them through to successful campaigns.

  • Developing Fluid’s Social Media Strategy with an active focus on varying approaches for different platforms.

  • Organising and engaging with the wider team in group activities to showcase Fluid’s values and culture.

  • Creating content and TikTok videos for our social platforms that simply cannot be scrolled past :-)

  • Updating posts to include relevant keywords as part of our search engine optimisation strategy.

  • Using analytics tools to prepare reports that gauge the success of campaigns, and presenting ideas for continual performance improvement.

Benefits

Why work for Fluid? Here are a few perks...

  • Our bonus and Rewards schemes give you the chance to earn more and get prizes.
  • We offer a cycle to work scheme and electric vehicle lease scheme for employees.
  • Our 3 Pillars focus groups give you a say in how Fluid is run.
  • We’re a certified B Corporation and a member of the UN Global Compact.
  • We offer an employee assistance programme.
  • Our Learning Platform gives you a real opportunity to learn new skills and progress in your career.
  • As you’d hope (given this job role), we’re quite social creatures! We organise a bunch of social activities throughout the year - including (but not limited to) Christmas parties, an annual Bowling Tournament and get together for an Annual Conference.

Roles Base

This is a full time role to cover 37.5 hours per week, Monday to Friday. Some hybrid working days may be considered, but this role is primarily based at our Cornwall HQ offices in St Austell.

Merch Store Administrator

Based in: St Austell, Cornwall 

Reports to: Merch Store Coordinator

As the demand for our Merch Store platform continues to increase with our global clients, we are looking to grow the Delivery team with a new Administrator. This team is responsible for delivering our industry leading Merch Store platform which provides an online distribution channel for our global clients.

Read More & Apply
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 Job Purpose

  • Working closely with key client stakeholders and teams across Fluid this role will support the administration and coordination duties when launching new Merch Stores and maintaining existing stores to a retail like standard.
  • As one of the key points of contact for Merch Stores you will have excellent communication and people skills as well as the ability to prioritise and work on your own initiative whilst delivering detail orientated projects.
  • Our new Administrator will have the opportunity to interact with our global clients, our talented developers, customer service team and support our sales consultants delivering business critical projects.

Knowledge and Specific Job Skills Summary

  • Have an elevated level of diligence and strong administration skills
  • Excellent verbal and written communication qualities
  • Strong organisational and timekeeping skills
  • Adaptable to dynamic projects.
  • Comfortable learning new digital tools, applications, and processes.
  • Drive to improve self-development through on the job learning resources.

Key Accountabilities and Responsibilities

  • Maintaining the data of the product catalogue within the CMS, including both on-boarding and maintenance of existing.
  • Support Sales and Customer Service teams to complete general day to day administrational tasks on existing merchandise stores and co-ordinating information gathering.
  • Achieve a basic understanding of platforms Content Management System (CMS)
  • Coordinate and support the Senior Administrator and internal teams to deliver their objectives.
  • Creation of selected Basic New Stores through Store Wizard and CMS.
  • Support the day-to-day monitoring of MSDT service desk and take an initiative-taking approach to resolving service requests.
  • Support Ad-Hoc projects within MSDT team.

Benefits

  • Opportunity to apply for Hybrid Working following a successful probation period
  • CPD through paid L&D Courses

Roles Base

  • Cornwall or Bury St Edmunds Office
  • Following a successful probation period the opportunity to apply for Hybrid working of up to 2 days a week in a suitable home working environment can be reviewed.
  • Full Time

Experience

  • Educated to A-level standard as a minimum
  • Administrator/Coordinator duties in a projects-based role would be preferable but not essential
  • You will be very comfortable with Microsoft Office Suite / Google Workplace
  • Suite programs with a focus on Excel/Sheets and PowerPoint/Slides.
  • Experience of the IT services channel would be ideal but not essential
  • Drive to improve self-development through on the job learning.

Does this sound like you? Drop us your CV and covering letter by clicking 'Apply Now' below!

Merchandise Manager (Strategic Sales)

Based in: All office locations / Remote

Reports to: Commercial Director – Sales Department

To lead a team of Strategic merchandise consultants across various locations in the promotional merchandise industry,to manage overall team performance in line with company expectations. To grow and develop a team of exceptional sales individuals.

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Knowledge and Specific Job Skills Summary

  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • Ability to work effectively as part of a team
  • Able to prioritise and manage several tasks at once
  • Excellent computer skills
  • A strong desire to achieve is extremely important
  • Confident on the phone speaking with customers and team members
  • Driven to achieve various sales team KPIs
  • Trustworthy and appreciates the need for confidentiality
  • Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
  • Enjoys the challenge of working in an ever-changing environment and thrives on responsibility to make a positive impact
  • Enjoys being a leader and getting the most from individuals in your team
  • Approachable and supportive individual
  • Lead by example and empower the team around 

Key Accountabilities and Responsibilities

  • Managing and supporting the sales team to achieve and exceed targets. Offering a leadership approach to maximise on performance.

  • Create sales forecasts and KPI’s.

  • Achieving growth and hitting sales targets by successfully managing the sales team.

  • Overseeing the activities and performance of the sales team, including monthly 1-2-1's. Designing a process and plan of action to get the best from each salesperson

  • Continuously sharing best practices with the team and looking for ways to improve upon sales processes.

  • Coordinating with marketing on lead generation.

  • Working closely with the other Merchandise Managers within the online and strategic teams to support the growth of the business.
  • With the support of the Training and Development Officer you will provide continuous training for the sales team in all aspects of the sale cycle.
  • Carrying out weekly sales meetings.
  • Working alongside all other HOD's to support the overall growth and performance of the business.
  • Reporting into the Commercial Director, whom you will assist in setting realistic targets and projections for the year. As well as any ad hoc requests that the Commercial Director may have.
  • Alongside the People team, you will be required to manage recruitment processes, including interviews and onboarding of new hires.
  • Creating and delivering performance management reviews as and when required.
  • Working with supply chain and Procurement, set up supplier visits / meetings to showcase the sales team, new products, and industry trends.
  • Supporting the team with any client meetings and pitches, being able to sell Fluid Branding to any client.
  • Supporting the Commercial Director and team members with any RFPs / Tenders that come into the business, including but not limited to, preparing the documents, sourcing product range and pitching. 

Roles Base

  • Flexible - hybrid / fully remote available.
  • Full Time

Experience

  • Experience in leading a sales team (Essential)

  • Experience in client pitches (Essential)

  • Experience in the Promotional Merchandise industry (Essential)

  • Hubspot experience (Desirable)

Merchandise Consultant (Online Sales)

Based in: Plymouth/Leeds

Reports to: Merchandise Manager

As a Merchandise Consultant, you will be the first point of contact for all incoming enquiries into the business be that online, phone or email. Your primary role is to support new customers throughout their journey with Fluid Branding, ensuring they are given the best possible service from point of enquiry through to delivery of their order.

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Job Purpose

To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.

Knowledge and Specific Job Skills Summary

Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.

Key Accountabilities and Responsibilities

  • Generate sales from leads fed from various marketing activities such as live chat and incoming sales calls
  • Liaise with suppliers to source products to meet customer’s requirements
  • Provide quotations and proposals working with our in-house studio team
  • Work closely with our in-house production team to make sure orders are delivered
  • Achieve sales targets as agreed with your Merchandise Manager

Person Specification/Core Competencies

  • Superb communication skills both written and verbal

  • A polite and friendly manner

  • Ability to work effectively as part of a team

  • Able to prioritise and manage several tasks at once

  • Excellent computer skills

  • Prior experience within a sales environment is desirable however not essential

  • A strong desire to achieve is extremely important

  • Confident on the phone speaking with customers and suppliers

  • Driven to achieve various sales KPIs

  • Trustworthy and appreciates the need for confidentiality

  • Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages

  • Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact

Benefits

  • Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
  • Work in a friendly office with a hard-working team that loves what they do every day
  • Industry recognised education programme
  • Uncapped commission package based on achieving/exceeding sales targets.

This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.

Merchandise Consultant (Strategic Sales)

Based in: Various

Reports to: Merchandise Manager

To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.

Read More & Apply
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Knowledge and Specific Job Skills Summary

Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.

Key Accountabilities and Responsibilities

  • Work with existing customers to grow accounts into long standing relationships
  • Understand what our clients are looking to achieve and recognise areas in which we

can support them

  • Deliver an exceptional level of customer service in every interaction with our clients
  • Identify opportunities to up-sell, cross sell and encourage repeat business
  • Proactively identify and target new business opportunities through various existing or

new channels

  • Liaise with suppliers to source products to meet customer’s requirements
  • Provide quotations and proposals working with our in-house studio team
  • Work closely with our in-house production team to make sure orders are delivered
  • Achieve sales targets as agreed with your Merchandise Manager

Person Specification/Core Competencies

  •  Prior experience within the promotional merchandise industry is essential
  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • Ability to work effectively as part of a team
  • Able to prioritise and manage several tasks at once
  • Excellent computer skills
  • A strong desire to achieve is extremely important
  • Confident on the phone speaking with customers and suppliers
  • Driven to achieve various sales KPIs
  • Trustworthy and appreciates the need for confidentiality
  • Good word, excel and I.T appreciation to enable a competent use of databases,spreadsheets, word processing and accounts packages
  • Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact

Benefits

  • Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
  • Flexibility to work from home or in a friendly office with a hard-working team that love what they do every day
  • Industry recognised education programme
  • Uncapped commission package based on achieving/exceeding sales targets

This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.

Customer Service Specialist

Based in: St Austell/Cornwall

Reports to: Customer Service and Logistics Manager

As a Customer Service Specialist, you’ll be working with some of our biggest clients; Barclays, Netflix, and Google to name a few. Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.

Read More & Apply
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Knowledge and Specific Job Skills Summary

  • At least 3 years experience in a customer service or administrative role
  • Clear and professional communication ability
  • Excellent attention to detail
  • Knowledge of products and branding methods
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills
  • Problem solving skills
  • Strong Time Management skills
  • Friendly attitude
  • Empathy

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

  • Raise orders and manage the order process with our suppliers.

  • Provide excellent customer service and support for our clients.

  • Ensure order data is kept up to date in a clear and concise manner.

  • Keep our customers informed of the status of an order.

  • Communicate with internal stakeholders on issues.

  • Provide supplier performance feedback.

  • General administration of own work and digital workspace

  • Store order processing and store management alongside the Merchandise Consultant

  • Raise fulfilment orders and manage the process with all parties.

  • Provide tailored customer support based on developmental, strategic, and global client requirements.

  • Handle customer complaints and problem orders in a calm and professional manner

  • Remain vigilant and be proactive in problem solving for our clients.

  • Follow warehouse booking in procedures.

  • Provide cover for your teammates when required.

  • Any additional responsibilities as advised by your line manager.

Benefits

Why work for Fluid? Here are a few perks...

  • Our bonus and Rewards schemes give you the chance to earn more and get prizes :-)
  • Cycle to Work scheme and Electric Vehicle lease scheme for employees.
  • Our 3 Pillars focus groups give you a say in how the business is run.
  • We’re a certified B Corporation and a member of the UN Global Compact.
  • We’re Investors in People accredited and offer an employee assistance programme.
  • Our Training Platform gives you a real opportunity to learn new skills and progress in your career.
  • We organise a bunch of social activities throughout the year, including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference.

Customer Service Co-ordinator

Based in: St Austell

Reports to: Customer Service & Logistics Manager

Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout.  Applicants will be required to build and develop good working relationships with their team and customers. 

Read More & Apply
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Knowledge and Specific Job Skills Summary

  • Thorough understanding of the order process
  • Excellent customer service skills
  • Clear and professional communication ability
  • Excellent attention to detail
  • Knowledge of products and branding methods
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

  • Raise orders and manage the order process with our suppliers.
  • Provide excellent customer service and support for our clients.
  • Ensure order data is kept up to date in a clear and concise manner.
  • Keep our customers informed of the status of an order.
  • Communicate with internal stakeholders on issues.
  • Provide supplier performance feedback.
  • General administration of own work and digital workspace
  • Store order processing and store management alongside the Merchandise Consultant
  • Raise fulfilment orders and manage the process with all parties.
  • Provide tailored customer support based on developmental, strategic, and global client requirements.
  • Handle customer complaints and problem orders in a calm and professional manner
  • Remain vigilant and be proactive in problem solving for our clients.
  • Follow warehouse booking in procedures.
  • Provide cover for your teammates when required.
  • Any additional responsibilities as advised by Production Manager.

Become a Sales Partner

Want to build your career around one of Europe's leading branded merchandise specialists? We’re looking for passionate and creative individuals to join our Sales Partner Programme. And as a new member of the Fluid Family, we'll provide all the support you'll need to succeed!