Career opportunities with Fluid Branding

Hello... is it you we're looking for?

Our people vision is to grow a team of exceptional people who deliver outstanding results for customers, the community and themselves and we’re always on the lookout for talented people to join our Fluid Family.

A work culture we’re proud of

The culture here at Fluid is fun. There’s no time to be bored, and we love what we do. For us, Fluid is a place where we have the opportunity to innovate and try new ways of doing things. A place where great ideas have the space and support to come to life. It’s a place where we’re encouraged to believe we can all make a positive difference, however small – whether that’s for our customers, our impact on the world around us or to each other.

We work hard, but we play hard too.

Great people. Great Possibilities. A great place to work.

And we’re well looked after. We offer a cycle to work scheme, free eye tests, childcare vouchers, free pension advice, a discounted shopping scheme - we even offer a team rewards scheme, where you can build points to go towards a huge range of awesome stuff!

Check out our latest vacancies:

Training & Development Officer

Based in: Various/Remote

Reports to: Head of People

To lead, manage and deliver training activities and programs across Fluid Branding and to equip team members with the knowledge, practical skills and motivation to carry out their work activities effectively.

You'll take a strategic approach to training, assessing the skills and knowledge of departments along with the Head of People and Head of Departments and determine what training is needed to grow and retain these skills. You'll either deliver the training yourself or arrange for a third-party trainer to do so.

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Personal Specification

  • Be able to work with people at all levels of Fluid
  • Motivate others and change people's attitudes when necessary
  • Be able to communicate clearly and concisely 
  • Be confident and comfortable in presenting to others face to face or remotely
  • Strong IT skills
  • Problem-solving and negotiation skills
  • Initiative and the ability to offer new ideas
  • Strong team working skills and a collaborative approach to learning, both face-to-face and remotely
  • Organised with the ability to manage your time and to meet deadlines and objectives
  • Good time-keeping skills and the ability to multitask to enable you to effectively manage training schedules
  • Proactive, enthusiastic and innovative approach to work
  • Personal commitment to improving your own knowledge and skills and a passion for continuing learning and development
    commitment to equal opportunities and diversity
  • A strong desire to achieve is extremely important

Key Accountabilities and Responsibilities

  • Identify training and development needs within Fluid through regular communications with Head of People and other Heads of Departments

  • Design and expand training and development programmes based on the needs of the Fluid and the individual

  • Work with the Training Coordinator to enhance the Fluid Training Academy and to continually develop modules inline with the strategic plan and development needs of Fluid

  • Consider the costs of planned programmes and keep within budgets agreed with Head of People

  • Develop effective induction programmes for new Team Members, apprentices and graduate trainees alongside Line Managers

  • Devise and agree individual learning plans

  • Produce training materials for in-house courses and deliver agreed training

  • Manage the delivery of training and development programmes delivered by external partners

  • Ensure that statutory training requirements are met

  • Keep up to date with developments in training

  • Promote and communicate to Fluid on learning and development topics and training activities

  • Maintain/administer the Fluid Training Matrix alongside the Training Coordinator

  • Be an active member of the People Team and be part of other projects and activities as part of the People Team as agreed with the Head of People

Roles Base

Full time role.

Remote but with willingness to travel where required based on the needs of the business for delivery of training.

Experience

Experience of devising and delivering training to groups and individuals.  

CIPD or similar Training or Learning and Development qualification or working towards.

Customer Service Specialist

Based in: St Austell

Reports to: Customer Service and Logistics Manager

As a Customer Service Specialist, you’ll be working with some of our biggest clients; Barclays, Netflix, and Google to name a few. Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.

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Knowledge and Specific Job Skills Summary

  • At least 3 years experience in a customer service or administrative role
  • Clear and professional communication ability
  • Excellent attention to detail
  • Knowledge of products and branding methods
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills
  • Problem solving skills
  • Strong Time Management skills
  • Friendly attitude
  • Empathy

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

  • Raise orders and manage the order process with our suppliers.

  • Provide excellent customer service and support for our clients.

  • Ensure order data is kept up to date in a clear and concise manner.

  • Keep our customers informed of the status of an order.

  • Communicate with internal stakeholders on issues.

  • Provide supplier performance feedback.

  • General administration of own work and digital workspace

  • Store order processing and store management alongside the Merchandise Consultant

  • Raise fulfilment orders and manage the process with all parties.

  • Provide tailored customer support based on developmental, strategic, and global client requirements.

  • Handle customer complaints and problem orders in a calm and professional manner

  • Remain vigilant and be proactive in problem solving for our clients.

  • Follow warehouse booking in procedures.

  • Provide cover for your teammates when required.

  • Any additional responsibilities as advised by your line manager.

Benefits

  • Work for one of Europe’s fastest growing merchandise suppliers
  • Coordinating daily with some of the worlds biggest brands
  • Industry recognised education programme
  • Employee Rewards programme
  • Annual Company Birthday, Christmas Party and Team Building nights out!
  • Part of the #FluidFamily

Credit Controller

Based in: St Austell

Reports to: Finance Manager

The purpose of this position is to maximise the debt recovery in accordance with contractual terms whilst providing a high level of Customer Service to both internal and external clients whilst ensuring the company cashflow.

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Knowledge and Specific Job Skills Summary

Previous experience working within the same role is essential. The ideal candidate will have experience making successful credit decisions and general familiarity with how to record and report financial transactions.

Key Accountabilities and Responsibilities

  • To ensure credit accounts are paid in full and on time
  • Setting up new client accounts and relevant credit limits, following the receipt of a credit application form
  • Completing client account forms to enable them to be set on their systems with the correct information
  • Credit checking existing clients every 6 months and resetting limits if applicable
  • Entering cashbook receipts on to Sage
  • Dealing with Rebate invoices from customers

Person Specification/Core Competencies

  • Previous experience in a similar role

  • Excellent customer service skills

  • Patience and the ability to remain calm in stressful situations

  • Analytical skills and thorough attention to detail

  • The ability to listen and negotiate with customers

  • Excellent verbal communication

  • Persistence and determination

  • Previous experience working with Sage 200 would be advantageous although not essential

  • Ability to work well in a team

Content Writer

Based in: St Austell

Reports to: Marketing Manager

Are you a brilliant writer looking for an opportunity to succeed in a fast paced, creative environment? We’re looking for a talented Content Writer to join our busy Marketing team - someone who loves a challenge, is uber creative and able to adapt to numerous writing styles. Sound like you? Read on...

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Knowledge and Specific Job Skills Summary

To thrive in this role, you’ll need:

  • experience writing for a B2B environment.
  • some agency experience along with the ability to deliver varied formats, tones and concepts.
  • to stay updated with the latest trends, content formats and technologies.
  • to confidently suggest where these new formats and trends can be used.
  • to take ownership of content implementation and deadlines on key projects.
  • to deliver end to end involvement - supporting content strategy while executing on the outputs.
  • to show initiative, knowing when to seek input and opinion, break processes and do things differently.

Key Accountabilities and Responsibilities

This is an exciting opportunity for a talented content writer, with the following main roles and responsibilities:

  • Writing original and inventive content for a varied range of marketing assets - including whitepapers, blogs, email campaigns, website pages, campaign landing pages, social media posts and much more.
  • Researching complex topics, identify customers’ needs and translate your research into meaningful content, tailoring your writing style for different audiences and industries.
  • Supporting Merchandise Consultants and the Marketing team in developing content strategies, delivering content to targeted industry sectors and segment groups.
  • Supporting the development of campaign narratives which are aligned to our campaign objectives, ensuring content tells a coherent and consistent story.
    Optimising copy for SEO, keeping abreast of the latest developments and best practices and having an understanding and appreciation of digital user experiences.
  • Arranging translations for our non-English speaking channels and websites

Person Specification/Core Competencies

Who would this role suit? Well, we’re looking for someone who:

  • has excellent communication skills - which should really go without saying to be fair ;-)
  • is super creative and able to come up with varying ideas to suit our campaigns.
  • has excellent organisation and time management skills.
  • is able to work on multiple projects at the same time.
  • can work to tight deadlines and prioritise accordingly.
  • can bring big picture thinking, with an understanding of when to focus on the details.
  • is fueled by constant curiosity.
  • loves words!

Does this sound like you? Drop us your CV and covering letter by clicking 'Apply Now' below!

PHP Developer

Based in: St Austell

Reports to: CIO/Technical Director

We are recruiting a PHP Developer to join our in-house development team working on a range of systems, including our bespoke software system. The PHP Developer will report to the CIO/Technical Director.

Working alongside our development team, you will be supporting a promotional and merchandise business that is on the grow, further improving the functionality and providing creative solutions for our global team and partners.

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Working as part of a project team and individually for smaller tasks, you'll be responsible, trustworthy and organised with a desire to advance your knowledge and personal progression within Fluid. 

You should have a positive attitude and be able to communicate with ease. As your time will be split between projects and everyday support, you should be agile to the needs of the business, striving to be a better developer every day. You will be expected to follow details specification

You will ideally have 1-2 years of commercial experience, be an excellent problem solver, work well as part of a team and on your own initiative when required. We have a supportive, mentoring culture within the team and encourage personal development and growth.

 

Essential Skills

 

  • PHP 5.x - 7.x Programming Language
  • HTML / CSS
  • Experience with Relational Databases (MySQL / SQL Server)
  • CRUD style data-driven applications (Create, Read, Update, Delete)
  • JavaScript / jQuery / AJAX

Desirable Skills

  • Experience with PHP MVC Frameworks (CodeIgniter, Zend Framework, Laravel)
  • Front-End / UX (User Experience design)
  • Linux / Server / Hosting / Domain Setup etc.
  • GIT Version Control (Git Flow / Features / Hotfixes)

Individual Qualities

  • Comfortable working alone and as part of a team
  • Adaptable
  • Able to prioritise and manage several tasks at once
  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • A strong desire to achieve is extremely important
  • Impeccable attention to detail

Key Accountabilities and Responsibilities

  • Maintaining and developing functionality across a wide range of internal and customer facing applications.
  • Specification and design of new functionality
  • Exploring and implementing new technologies
  • Participating in daily stand-up meetings and peer reviews
  • Working on support tickets escalated to the Development Team

Salary

£22,500 - £35,000 per annum depending on experience and level of role

Will consider:

  • Junior PHP Developer
  • Mid-Range PHP Developer
  • Senior PHP Developer

Data Privacy Officer

Based in: St Austell

Reports to: Chief Information Officer

Our continued year on year growth means opportunities for everyone. Fluid Branding is currently looking for a full-time Data Privacy Officer to join their forward-thinking team.

Reporting to the Chief Information Officer, you will be responsible for developing, maintaining, and further implementing the Company Privacy & Data Protection Program, in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

The Data Privacy Officer will develop to serve as a subject matter resource on data protection issues, and will provide training to various teams across the organisation as well as defining and updating policies.

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Knowledge and Specific Job Skills Summary

  • Previous privacy experience / knowledge
  • Identify and coordinate actions necessary to ensure that the organisation meets the requirements of GDPR.
  • Carry out the responsibilities of the Data Privacy Officer.
  • Highly organised and detail-oriented.
  • Ensure compliance with data protection requirements.
  • Hold and maintain professional qualities and expert knowledge of data protection law and practices to fulfil the tasks required of the role.
  • Play a key role in fostering a data protection culture within the organisation and helping implement essential elements of the GDPR such as the principles of data processing, data subjects rights, data protection by design and default, records of processing activities, security of processing and notification and communication of data breaches.

Key Accountabilities and Responsibilities

  • Collaborate with the Chief Information Officer (CIO) to develop and maintain a Compliance Plan that facilitates the monitoring of systems and controls to ensure that meets its regulatory responsibilities.
  • Monitor compliance across the organisation paying due regard to the relevant legislation and regulation.
  • Develop and maintain excellent working relationships with business teams, encouraging a positive culture of compliance and ethical behaviour by working with the business to achieve a shared vision and strategy.
  • Undertake security assessments requested by new and existing customers.
  • Maintain Data Protection elements of the Information Security Management System.

Customer Service & Logistics Co-ordinator

Based in: Various locations - Bury St Edmunds / St Austell

Reports to: Customer Service & Logistics Manager

Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout.  Applicants will be required to build and develop good working relationships with their team and customers. 

Read More & Apply
Hide detail

Knowledge and Specific Job Skills Summary

  • Thorough understanding of the order process
  • Excellent customer service skills
  • Clear and professional communication ability
  • Excellent attention to detail
  • Knowledge of products and branding methods
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

  • Raise orders and manage the order process with our suppliers.
  • Provide excellent customer service and support for our clients.
  • Ensure order data is kept up to date in a clear and concise manner.
  • Keep our customers informed of the status of an order.
  • Communicate with internal stakeholders on issues.
  • Provide supplier performance feedback.
  • General administration of own work and digital workspace
  • Store order processing and store management alongside the Merchandise Consultant
  • Raise fulfilment orders and manage the process with all parties.
  • Provide tailored customer support based on developmental, strategic, and global client requirements.
  • Handle customer complaints and problem orders in a calm and professional manner
  • Remain vigilant and be proactive in problem solving for our clients.
  • Follow warehouse booking in procedures.
  • Provide cover for your teammates when required.
  • Any additional responsibilities as advised by Production Manager.

Become a Sales Partner

Want to build your career around one of Europe's leading branded merchandise specialists? We’re looking for passionate and creative individuals to join our Sales Partner Programme. And as a new member of the Fluid Family, we'll provide all the support you'll need to succeed!