Our service is Platinum!

We’re delighted to be awarded the highest level of service award by Feefo for the fifth year in a row! After winning the Gold Trusted award for 4 years in a row, we’ve been awarded the Platinum Trusted award. An independent seal of approval that recognises businesses delivering exceptional experiences that are rated by real customers. Reviews collected by Feefo are verified as being from genuine customers, so the award is a true reflection of Fluid’s commitment to outstanding service.

Our service is Platinum!
Our service is Platinum!

Feefo has given the Platinum Service award to companies who have achieved Gold standard for three consecutive years and have kept service ratings at 4.5 or above.

Steph Heasman, Director of Customer Success at Feefo felt adding a platinum award was the next step for companies that provided consistent Gold standard service. “Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very well deserved by those that earn it.”

Managing Director, Miles Lovegrove is delighted to be recognised by Feefo: “Winning this Platinum Award is a real tribute to the effort that our entire team puts into making the experience for our customers exceptional. This is what we always strive for, and it’s great to be recognised in this way for the fifth year running. It means that we are constantly improving our service to our clients. We’d like to thank our loyal customers who took the time to leave us a review.”