Independent Reviews from Feefo

We're always trying to go above and beyond for our customers, and that's why we use Feefo - the independent global ratings and reviews provider of genuine customer feedback. We're Gold Trusted Merchants, which means that you, the customers – have consistently given us an average service rating of between 95% and 100%...

Our overall average ratings for the past 6 months are 95% service rating and 98% product rating. Read on below for some of the latest reviews and ratings from genuine customers:

Oregon Travel Mug

Reviewed on 22nd February 2017

Love them!

Service: "Great Thanks, im sure everyone will love them"

Product: "great mug and fits under most coffee machines"

We do hope they are well received by everyone! Thanks so much for the review, it's very much appreciated!

Botled Water - 330ml

Reviewed on 21st February 2017

Sean Brady is a remarkable account manager

Service: "Outstanding service from Sean Brady with great support from his colleagues."

Product: "Sean Brady provided an outstanding service and quality of products were superior"

Wow - what a glowing review! I'll be sure to pass your comments on to Sean, thank you!

Rainham Drawstring Bag

Reviewed on 21st February 2017

Helpfull Friendly staff

The staff we very helpfull and the designs they created were great.
Delivery was also on time

Lovely feedback, thank you! We hope the bags go down well with their recipients!

Palma solid beach ball

Reviewed on 20th February 2017

Excellent service by Fluid Branding Ltd

All on time, great quality products

Thanks so much for the lovely review!

Harrier Frost Ballpen

Reviewed on 8th February 2017 by Alan Gurney in London

Prompt delivery, good design and value for money

Service: "The pens we ordered were of good quality, delivered on time ahead of our event and offered great value for money against the other compnaies I went to quote with."

Product: "Excellent quality and value."

Great news! Thanks for the feedback. If you have any further requirements, please get in touch. We'd be more than happy to help!

Belfast Mug

Reviewed on 7th February 2017 by Helen Nixon

As always the service we received was second to none and the communication ...

Service: "As always the service we received was second to none and the communication between Fluid and myself was great."

Product: "The customer was really pleased with the product and the quality of the product."

That's great to hear, thanks so much. Really happy that your customer liked the product too!

45mm Keyring

Reviewed on 7th February 2017 by Sarah Horsman

prompt and friendly

Service: "prompt and friendly"

Product: "simple and looks good for our brand"

Thank you for taking the time to leave a review for us, we really do appreciate it!

Plug Socket Safety Cover

Reviewed on 6th February 2017 by Gillian Jones

Excellent customer service from start to end and final product is never a l...

Service: "Excellent customer service from start to end and final product is never a let down, always of a good quality, you get what you order."

Product: "Great customer service from start to finish."

Super review, thank you so much! We look forward to working with you again soon!

8 x 12 WHITE PUNCHED HANDLE PARTY BAG

Reviewed on 1st February 2017

Great service and friendly communication

Service: "Great service and friendly communication- the only reason it isn;t a 5 is because the instructions on ordering weren't 100% clear but after this all was very well."

Product: "Repeat order so client very happy with product - exactly as expected and really helpful over artwork amends"

Thank you for taking the time to review us, it's really appreciated! I would be really happy to hear any feedback you have on how we can improve our order process. If you have the time, please do email me at karen.oshaughnessy@fluidbranding.com with any feedback and we will definitely look into it for you! Many thanks.

Slim Organizer Briefcase

Reviewed on 31st January 2017

Excellent service by Fluid Branding Ltd

Service: "Great service and product."

Product: "Product was great. I would recommend."

Super, thanks for the lovely review!

Cork Backed Coasters

Reviewed on 31st January 2017 by Shani Cobbold

Marie, is always very quick to respond to requests and will get samples to ...

Service: "Marie, is always very quick to respond to requests and will get samples to
us within a couple of days"

Product: "Completely what we are expecting and really happy with the result."

Thanks so much for the review, I'll pass your comments on to Marie!

Smart-Pad - Desk A3

Reviewed on 31st January 2017

If a you quote on something that you cannot supply then at least supply a a...

Service: "If a you quote on something that you cannot supply then at least supply a alternative without extra cost."

Product: "Very Good quiet impressed"

I'm really sorry to hear that you had some difficulties with this order. We do our best to make the entire order process as smooth as possible for all our customers, but sometimes issues do arise, and we work hard to resolve them as quickly as possible. 

I have looked into this for you and my understanding is that after some initial obstacles, we were able to supply you with the product you needed, at the original price. I do hope my understanding of this is accurate?  Please contact me at karen.oshaughnessy@fluidbranding.com however, if you would like me to look into this further. 

We hope this experience will not deter you from coming back to us in the future and look forward to working with you again soon.  If there is anything else I can help with at all, please don't hesitate to contact me.

9oz Whiskey Tumbler

Reviewed on 31st January 2017 by Alan Weston

Excellent service by Fluid Branding Ltd

Service: "Fast and efficient servive"

Product: "Fast and efficient service"

Thanks so much for the feeback!

Playing Cards

Reviewed on 19th January 2017

Great service & product

Service: "Great service and the product delivered was of a great quality"

Product: "Product is perfect for what we need and the finish is of a great quality."

Awesome review, thanks for taking the time to feedback to us!

Stress Ball

Reviewed on 19th January 2017 by Dee in Guildford

Stress free purchase of stress balls!

Service: "500 personalised stress balls"

Product: "Stress balls arrived promptly. Each ball was individually wrapped which is perfect for a clinic. The logo on each ball is the correct colour and clear to read. Thank you for the excellent service."

Stress-free is DEFINITELY what we all need to be! Thanks so much for the review!

BG Pencil -Yellow

Reviewed on 19th January 2017

Great service and quick delivery

Service: "My company purchased branded pencils through fluid branding and we were extremely impressed by the friendly service and really quick turnaround - we received them much sooner than expected."

Product: "The pencils we purchased were so cheap that we were a little nervous to see their quality - but they totally surpassed expectations and are superb quality. Fantastic value."

So glad you were happy with the product.. We look forward to working with you again soon!

Curvy Ballpen

Reviewed on 19th January 2017

Excellent service by Fluid Branding Ltd

Service: "Great service and great product!"

Product: "Great product! Looks well made and professional"

Really glad you liked them, it's a very popular product!

Curvy Ballpen

Reviewed on 19th January 2017 by Andy Davis

Excellent in every respect

Very responsive and excellent customer service

Super review, thank you!

Twister Bubble

Reviewed on 19th January 2017 by Emma Start

Excellent service by Fluid Branding Ltd

All good

Thank you for taking the time to review us, much appreciated!

Contour Standard Ballpen IN LIGHT GREEN

Reviewed on 16th January 2017

Excellent service by Fluid Branding Ltd

Service: "Good service and communications."

Product: "Good quality product. Thanks"

Happy to have been of service. We hope to work with you again soon!

And there's more! Check out our testimonials page to see more comments from satisfied customers...

See More Testimonials »

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